Many people helped me bring this book to fruition and I want to thank them. My clients over the years have shared their concerns with me, trusted me to help them create significant change, and helped me hone the approach that you see in these pages.

My colleagues Dan Denison and Diana McLain Smith gave me valuable feedback on an initial draft of this book, which helped me refine the structure. Adam Grant, who has an encyclopedic—should I say Wikipedic?—knowledge of the field, pointed me to relevant research that I wasn’t aware of. Ed Lawler, Stew Friedman, and Dan Denison helped me think about how to bring the book to the attention of leaders. The research and writing of Chris Argyris and Don Schön and Richard Hackman provided ...

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