Putting the Puzzle Together
Mutual Learning Behaviors 5–8
This chapter continues with four more behaviors that stem from the mutual learning mindset—those highlighted in Figure 5.1.
Source: Roger Schwarz & Associates; used with permission.
Behavior 5: Focus on Interests, Not Positions1
Have you ever been in a meeting where people try unsuccessfully to get others to buy in to their solutions? The first person shares a solution and the others all say why it won’t work. Then the second person speaks and that idea is likewise shot down. The team eventually reaches an impasse or agrees on a ...