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Social Network Analysis in Telecommunications by Carlos Andre Reis Pinheiro

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Index

A

acquisition stage (agent-based model)

action plans, based on combined modeling approach

adaptation structure

Adjali, I.

agent-based modeling

articulation point

artificial neural networks

combined modeling approach

SNA comparison

traditional predictive models based on

association measure

authority measure

B

Baxter, N.

betweenness centrality measure

about

OPTGRAPH support

binary scale of measurement

binding structure

boundary specification, selecting nodes/links

bundle diffusion

analyzing over time

customer influence and

C

CDR (Call Detail Record)

computing measures

data extraction process

data preparation process

%ds2const macro example

transactional data and

%_centrality macro

about

requirements for

centrality measures

betweenness centrality

closeness centrality

eigenvector metric

first-order centrality

link analysis and

measuring by

OPTGRAPH support

second-order centrality

weighting

chain processes

analyzing event performance in

examples of

modeling approaches and

triggering events in

challenges in telecommunication

chi-square measure

churn, customer influence and

circle networks

class variables

closeness centrality measure

cluster coefficient measure

clustering analysis

Collings, D.

COLORS procedure

combined modeling approach

about

action plans based on

benefits from

communities

analyzing

defined

establishing boundaries

graph theory and

levels of connection

OPTGRAPH support

relationships and

in telecommunications market

competition in telecommunications market

confirmation stage (agent-based model)

connectors

Constellation applet

CRM (Customer ...

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