I would like to thank everyone who assisted me in the production of this book. The actions of many people from all over the world were instrumental to the success of this project, especially the support of my family, discussions with my colleagues, and kindness from my friends.
A special thanks to my supervisor Dr. Markus Helfert, who led me through eighteen months of research during a postdoctoral term at Dublin City University. Dr. Markus leads the Business Informatics Group at the School of Computing where a tremendous amount of research in data management and analytics takes place. Thanks also to all members of the Business Informatics Group for sharing ideas and discussing projects and applications with no objections.
Many thanks to James Davey, Gavin Kiernan, and Brian Buckley for making available all telecommunications data that supported this research, and, most important, for sharing such valuable knowledge during this study.
Also thanks to my colleagues from SAS Ireland, John Farrelly, Eamonn McQuaid, Eoin Byrne, John Curran, Karl Langan, Sarunas Tankeliavicius, Kielty Hughes, Alan Gormley, David Ferguson, Martin Duffy, Turlough Fitzpatrick, Paul Power, John Lyons, Julianne Purcell, and Linda Moran. Special thanks to John Curran, Karl, and Eoin, who shared their very good knowledge of analytics.
Very special thanks to SAS Press, particularly to Stacey Hamilton and Shelley Sessoms, for helping me in this endeavor. This book would not have been possible ...