Chapter 2. Requirements from the Customer’s Perspective

Gerhard, a senior manager at Contoso Pharmaceuticals, was meeting with Cynthia, the new manager of Contoso’s information systems (IS) development group. "We need to build a chemical-tracking information system for Contoso," Gerhard began. "The system should let us keep track of all the chemical containers we already have in the stockroom and in individual laboratories. That way, maybe the chemists can get what they need from someone down the hall instead of buying a new container from a vendor. This should save us a lot of money. Also, the Health and Safety Department needs to generate some reports on chemical usage for the government. Can your group build this system in time for the first ...

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