January 2025
Intermediate to advanced
344 pages
13h 12m
English
Content preview from Strategic Learning and Development Practice
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14 Knowledge management
Introduction
This chapter will explore the field of knowledge management, another important area of focus for organisations. Knowledge management is viewed as a key management process which can provide a source of sustainable competitive advantage for organisations. Although this is a relatively young and advancing field of study, it is argued that it is here to stay and should not be viewed as a management ‘fad’ (Tzortzaki and Mihiotis, 2014). Therefore, it is important to understand knowledge management as a concept as well as how this can be approached practically within organisations.
The chapter will start with context about knowledge and the knowledge economy, with consideration given to the importance of knowledge ...
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