September 2026
Beginner
256 pages
7h 31m
English
Content preview from Technology-Led Tourism
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09 Automation in operations: from check-ins to chatbots and robots
The welcome desk paradox
With 24 hours to go, ahead of my work trip to Edinburgh, for the first time, I had to take out a tape measure and physically measure my carry-on case down to the centimetre. My outbound and inbound carrier had decided to each have different size requirements, meaning I would not comply with one. I was already accustomed to checking the weight, but did I have to buy a variety of different cases to meet the restrictions of the array of airlines I might fly with?
My luggage was borderline with one of the airlines and it was a human that passed me through, which made me ponder, is this the end of discernment and the start of AI binary decision making? ...
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