October 2024
Beginner to intermediate
256 pages
6h 20m
English
Content preview from The Age of Outrage
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Chapter 4
Scoping the Organization’s Response
In the next process, we move from understanding the context and motivations for outrage toward formulating a response to the crisis at hand. This exercise is more focused, internal to the organization: the broad stakeholder group in the previous chapter hands on the baton to a small group of executives charged with recommending a specific course of action to the individual responsible for deciding what the organization will do. The members of this group may well include the decision-maker, and most, if not all, of the group should have participated in the first process, thereby hearing the scripts of other stakeholders firsthand.
In the context of the London Met, Commissioner Cressida Dick could ...
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