October 2024
Beginner to intermediate
256 pages
6h 20m
English
Chapter 5
As a leader confronting crisis in an age of outrage starts to figure out where the crisis is coming from and what sort of response is both appropriate and sustainable, the challenge she now faces is how to get her organization behind that response. (Imagine, for instance, the challenges Disney CEO Chapek or Meta CEO Zuckerberg face as they try to get their very diverse organizations behind whatever response they deem appropriate to their respective outrage scandals—“Don’t Say Gay” and Cambridge Analytica.) This requires the leader’s cool and realistic assessment of her power within the organization and the system because it is not always obvious that the analytically preferred response to an outrage ...
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