October 2026
Intermediate
328 pages
9h 58m
English
Implementing the AI-centric operating model
Despite unprecedented investment in artificial intelligence, most organizations are not yet seeing meaningful improvements in productivity or performance. From my work with HR and business leaders, this is one of the most consistent themes: AI is everywhere, but we do not always know how or where it is being used.
Organizations are deploying copilots, automation tools, analytics platforms and generative AI across functions. These initiatives are often well-intentioned and, in some cases, highly innovative. However, they are typically introduced within existing structures, owned by individual teams and measured against local efficiency ...
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