Chapter 11A. Studies in Project Quality Management: Achieving Business Excellence Using Baldrige, Business Process Management, Six Sigma, and Project Management
ALAN MENDELSSOHN, OFFICE MAX
MICHAEL HOWELL, BEARING POINT GLOBAL SOLUTIONS
In the challenging global economy of today, many businesses are struggling just to stay alive. Even those that are surviving are finding it more difficult to achieve sustained profitability. No matter what the type of business, no matter what product or service is provided, an organization exists to serve its customers in an efficient and effective way. And when done right, the business will be more profitable.
So what is the secret to success? There is none. What it takes to be successful, what is referred to as ...
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