November 2016
Intermediate to advanced
158 pages
3h 54m
English

One of the more unique aspects of working at Amazon is that everything—every process, every customer experience, and every function—has an improvement plan and roadmap. Compare that with the typical company, where, other than the occasional reorganization, processes that aren’t broken stay largely the same from year to year.
You can find nods to this focus on continuous improvement all throughout Amazon’s leadership principles and history. Bezos originally named his company Relentless.com. In fact, if you type “www.relentless.com” into a browser, it will still take you to Amazon.com. While he ultimately decided against such a literal moniker, ...
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