3
Interviews with Hoshin Kanri Experts
By three methods we may learn wisdom: First, by reflection, which is noblest; second, by imitation, which is easiest; and third, by experience, which is bitterest.
Confucius
You cannot create experience. You must undergo it.
Albert Camus
Experience is simply a name we give our mistakes.
Oscar Wilde
INTRODUCTION TO CHAPTER 3
What follows is the result of numerous interviews with Hoshin Kanri experts—practitioners in industry, consultants, authors, and professors. Many of these experts were on the ground at Hewlett-Packard, Danaher Corporation, and Florida Power & Light when Hoshin Kanri was first implemented in the United States. Others have deep personal experience with Toyota. I’ve scoured through ...
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