The Conflict Resolution Toolbox, 2nd Edition

CHAPTER FOURMODEL #1: THE STAIRWAY(INTERESTS/RIGHTS/POWER)

BACKGROUND OF THE STAIRWAY MODEL

This model is a foundational framework used in the conflict resolution field. In many ways, it underpins the entire field of conflict resolution and negotiation. Two of the main sources for this model are the original works of Fisher and Ury at the Program on Negotiation at Harvard University, specifically their books Getting to Yes¹ and Getting Past No.² These concepts, however, tend to be used fairly loosely and without enough cohesion to form a “model” in the way we are using this term. This chapter takes the next step by arranging and structuring the Stairway model into a practical format.

DIAGNOSIS WITH THE STAIRWAY MODEL

Diagnostically, this model focuses on the many processes and approaches that people use to resolve disputes, rather than categorizing or assessing the conflicts themselves. It identifies the three basic categories or types of processes that are used to resolve conflict and states that all dispute resolution approaches fall into one of the following three categories:

Interest-based processes

This is an approach that tries to reconcile or find a solution that meets the interests of the parties. Interests refer to the parties' wants, needs, hopes, and fears. Interest-based approaches tend to be more consensual, and succeed when both parties get enough of their interests met to agree on a solution.

Type of Outcome: Win/Win

Process Examples: Most types of negotiation, ...