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The Conflict Resolution Toolbox, 2nd Edition
book

The Conflict Resolution Toolbox, 2nd Edition

by Gary T. Furlong, Christopher W. Moore
September 2020
Intermediate to advanced
272 pages
5h 55m
English
Wiley
Content preview from The Conflict Resolution Toolbox, 2nd Edition

CHAPTER TWELVEMODEL #9: MOVING BEYOND THE CONFLICT

BACKGROUND OF THE MOVING BEYOND MODEL

The Moving Beyond model has been developed by the author based on the seminal work of Elizabeth Kübler-Ross in her book On Death and Dying.1 This version has been modified to focus on conflict settings as opposed to situations of terminal illness, which was the focus of Kübler-Ross's work. In addition, the model has been reinforced and influenced by the work of William Bridges2 and his approach to helping people work through significant change.

As the Dynamics of Trust model (see Chapter 7) and attribution theory show, it is human nature for each party to a conflict to become hurt and blame the other side, erroneously attribute bad intentions to the other parties, and build up or exaggerate the “wrong” done to them. This can create an enormous barrier to resolution—the inability of a party or parties to let go and move beyond the conflict. It is this “letting go” process that the Moving Beyond model addresses. We ask a great deal of the parties when we practice conflict resolution. We ask parties to take the pain and anger that they have lived with for a long time and to “get over it” in a very short period of time. In some cases, the main reason a conflict doesn't settle or resolve, even when it appears that the resolution meets everyone's substantive interests, is that one or more parties are unable to let the conflict go, to emotionally allow it to be resolved, to reach closure.

Essentially, ...

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Publisher Resources

ISBN: 9781119717584Purchase book