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THE FIRST WAY: THE PRINCIPLES OF FLOW
In the technology value stream, work typically flows from Development to Operations, the functional areas between our business and our customers. The First Way requires the fast and smooth flow of work from Development to Operations in order to deliver value to customers quickly. We optimize for this global goal instead of local goals, such as Development feature completion rates, test find/fix ratios, or Operations availability measures.
We increase flow by making work visible, by reducing batch sizes, and by building quality in, preventing defects from being passed to downstream work centers. By speeding up the flow through the technology value stream, we reduce the lead time required to fulfill internal ...
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