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CONVERT LOCAL DISCOVERIES INTO GLOBAL IMPROVEMENTS

In the previous chapter, we discussed developing a safe learning culture by encouraging everyone to talk about mistakes and accidents through blameless post-mortems. We also explored finding and fixing ever-weaker failure signals, as well as reinforcing and rewarding experimentation and risk-taking. Furthermore, we helped make our system of work more resilient by proactively scheduling and testing failure scenarios, making our systems safer by finding latent defects and fixing them.

In this chapter, we will create mechanisms that make it possible for new learnings and improvements discovered locally to be captured and shared globally throughout the entire organization, multiplying the effect ...

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