Skip to Content
The Discipline of Organizing: Professional Edition, 3rd Edition
book

The Discipline of Organizing: Professional Edition, 3rd Edition

by Robert J. Glushko
August 2015
Intermediate to advanced
560 pages
30h 44m
English
O'Reilly Media, Inc.
Content preview from The Discipline of Organizing: Professional Edition, 3rd Edition

9.5. Evaluating Interactions

Managing the quality of an interaction with respect to its intent or goal is a crucial part of every step from design through implementation and especially during operation. Evaluating the quality of interactions at different times in the design process (design concept, prototype, implementation, and operation) reveals both strengths and weaknesses to the designers or operators of the organizing system.

During the design and implementation stages, interactions need to be tested against the original goals of the interaction and the constraints that are imposed by the organizing system, its resources and external conditions. It is very common for processes in interactions to be tweaked or tuned to better comply with the original goals and intentions for the interaction. Evaluation during these stages often attempts to provide a calculable way to measure this compliance and supports the fine-tuning process. It should be an integral part of an iterative design process.

During the later implementation and operation stages, interactions are evaluated with respect to the dynamically changing conditions of the organizing system and its environment. User expectations as well as environmental conditions or constraints can change and need to be checked periodically. A systematic evaluation of interactions ensures that changes that affect an interaction are observed early and can be integrated in order to adjust and even improve the interaction. At these stages, more ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

The Discipline of Organizing: Professional Edition, 4th Edition

The Discipline of Organizing: Professional Edition, 4th Edition

Robert J. Glushko
Crucial Conversations

Crucial Conversations

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory

Publisher Resources

ISBN: 9781491938737Errata Page