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The Discipline of Organizing: Professional Edition, 3rd Edition by Robert J. Glushko

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9.6. Key Points in Chapter Nine

  • Interactions arise naturally from the affordances of resources or are purposefully designed into organizing systems.

    (See §9.1, “Introduction”)

  • Accessing and merging resources are fundamental interactions that occur in almost every organizing system.

    (See §9.1, “Introduction”)

  • User requirements, which layer of resource properties is used, and the legal, social and organizational environment can distinguish interactions.

    (See §9.2, “Determining Interactions”)

  • Limited memory and attention capacities prevent people from remembering everything and make them unable to consider more than a few things or choices at once.

    (See §9.2.1, “User Requirements”)

  • The principles of behavioral economics can be used to design organizing systems that manipulate people into taking actions and making choices that they might not intend or that are not in their best interests.

    (See the sidebar, Behavioral Economics)

  • In order to enable interactions, it is necessary to identify, describe, and sometimes transform the resources in an organizing system.

    (See §9.3.1, “Identifying and Describing Resources for Interactions”)

  • Similar to mapping, a straightforward approach to transformation is the use of crosswalks, which are equivalence tables that relate resource description elements, semantics, and writing systems from one organizing system to those of another.

    (See §9.3.2.2, “Modes of Transformation”)

  • Merging transformations can be distinguished by type (mapping or crosswalk), time (design ...

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