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The Discipline of Organizing: Professional Edition, 3rd Edition by Robert J. Glushko

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10.7. Key Points in Chapter Ten

  • Most of the specific decisions that must be made for an organizing system are strongly shaped by the initial decisions about its domain, scope, and scale.

    (See §10.2, “The Organizing System Lifecycle”)

  • The impact of broad scope arises more from the heterogeneity of the resources and users in a collection rather than from their absolute number.

    (See §10.3.1, “Scope and Scale of the Collection”)

  • Larger collections need more people to organize and maintain them, creating communication and coordination problems that grow much faster than the collection.

    (See §10.3.1, “Scope and Scale of the Collection”)

  • The best way to prevent problems of scope and scale is through standardization.

    (See §10.3.1, “Scope and Scale of the Collection”)

  • Organizing systems in the same domain and with nominally the same scope can differ substantially in the resources they contain and the interactions they support if they have different categories of users.

    (See §10.3.2, “Number and Nature of Users”)

  • Designers who recognize that their systems have real consequences for people should commit to measures of transparency and an ongoing process of negotiation that enables those affected to voice concerns related to any detrimental effects the technology might have on them and their communities.

    (See §10.3.2, “Number and Nature of Users”)

  • For most organizing systems other than personal ones, the set of interactions that are implemented in an organizing system is strongly determined by economic ...

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