The Elements of User Experience: User-Centered Design for the Web

Table of contents

1. Copyright
   1. Dedication
2. About the Author
3. About the Technical Reviewers
4. Acknowledgments
5. Tell Us What You Think
6. Introduction
   1. The Story Behind the Book
7. 1. User Experience and Why It Matters
   1. Everyday Miseries
   2. Introducing User Experience
   3. User Experience and the Web
   4. Competitive Advantage and ROI
   5. Minding Your Users
8. 2. Meet the Elements
   1. The Five Planes
      1. The Surface Plane
      2. The Skeleton Plane
      3. The Structure Plane
      4. The Scope Plane
      5. The Strategy Plane
   2. Building from Bottom to Top
   3. A Basic Duality
   4. The Elements of User Experience
      1. The Strategy Plane
      2. The Scope Plane
      3. The Structure Plane
      4. The Skeleton Plane
      5. The Surface Plane
   5. Using the Elements
9. 3. The Strategy Plane: Site Objectives and User Needs
   1. Defining the Strategy
   2. Site Objectives
      1. Business Goals
      2. Brand Identity
      3. Success Metrics
   3. User Needs
      1. User Segmentation
      2. Usability and User Research
   4. Team Roles and Process
   5. Further Reading
10. 4. The Scope Plane: Functional Specifications and Content Requirements
    1. Defining the Scope
       1. Reason #1: So You Know What You’re Building
       2. Reason #2: So You Know What You’re Not Building
    2. Functionality and Content
    3. Gathering Requirements
    4. Functional Specifications
    5. Content Requirements
    6. Prioritizing Requirements
    7. Further Reading
11. 5. The Structure Plane: Interaction Design and Information Architecture
    1. Defining the Structure
    2. Interaction Design
       1. Conceptual Models
       2. Error Handling
    3. Information Architecture
       1. Architectural Approaches
       2. Organizing Principles
       3. Language and Metadata
    4. Team Roles and Process
    5. Further Reading
12. 6. The Skeleton Plane: Interface Design, Navigation Design, and Information Design
    1. Defining the Skeleton
    2. Convention and Metaphor
    3. Interface Design
    4. Navigation Design
    5. Information Design
       1. Wayfinding
    6. Wireframes
    7. Further Reading
13. 7. The Surface Plane: Visual Design
    1. Defining the Surface
    2. Follow the Eye
    3. Contrast and Uniformity
    4. Internal and External Consistency
    5. Color Palettes and Typography
    6. Design Comps and Style Guides
    7. Further Reading
14. 8. The Elements Applied
    1. An Example: Search Engine Implementation
    2. Asking the Right Questions
    3. The Marathon and the Sprint
15. Colophon
    1. About jjg.net