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The Elements of User Experience: User-Centered Design for the Web by Jesse James Garrett

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Chapter 1. User Experience and Why It Matters

Technology has been a part of our everyday environment for generations. It empowers us and frustrates us; it simplifies and complicates our lives; it separates us and brings us closer together. But even though we interact with technology every day, we easily forget that technology products are made by people, and that someone, somewhere should get the credit when technology works well for us—or get the blame when it doesn’t.

Everyday Miseries

Everyone, every once in a while, has one of those days.

You know the kind of day I’m talking about: You wake up to sunlight streaming in your window and wonder why your alarm clock hasn’t gone off yet. You look over to see that your clock thinks it’s 3:43 a.m. You ...

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