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The Elements of User Experience, Second Edition: User-Centered Design for the Web and Beyond by Jesse James Garrett

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Chapter 1. User Experience and Why It Matters

We have a double-edged relationship with the products and services we use. They empower us and frustrate us; they simplify and complicate our lives; they separate us and bring us closer together. But even though we interact with countless products and services every day, we easily forget that they are made by people, and that someone, somewhere should get the credit when they work well for us—or get the blame when they don’t.

Everyday Miseries

Everyone, every once in a while, has one of those days.

You know the kind of day I’m talking about: You wake up to sunlight streaming in your window and wonder why your alarm clock hasn’t gone off yet. You look over to see that your clock thinks it’s 3:43 ...

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