April 2015
Beginner
304 pages
5h 46m
English
book
The Experience: The 5 Principles of Disney Service and Relationship Excellence
by Brian T. Church, Bruce Loeffler
Content preview from The Experience: The 5 Principles of Disney Service and Relationship Excellence
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter SixPrinciple 3: Attitude
Weakness of attitude becomes weakness of character.
—Albert Einstein
There are a lot of elements that combine to help make the Disney parks better than virtually all other theme parks in the world—but we believe that first and foremost it is Attitude. If we could identify one thing that separates Disney from every other organization on the planet, it would be the way Disney expresses its ideas, beliefs, and corporate identity.
Attitude is the filter of everything you think, say, and ultimately do. It is the lens through which you see the world and the outward expression of inward feelings. The Experience may begin with first Impressions for the consumer, but for those in charge of the Experience deliverables, the first and all-important ingredient is Attitude.
What Is Attitude?
What is inside your mind and your heart is usually expressed by what you do. Renowned former college football coach Lou Holtz said it this way: “Ability is what you are capable of doing. Motivation determines what you do. Attitude determines how well you do it.” You can control who you are and whom you become by controlling the way that you think.
Renowned author Charles Swindoll once said, “The longer I live, the more I realize the impact of attitude on life. Attitude, to me, is more important than facts. It is more important than the past, than education, than money, ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.