Acknowledgments
This book would not have been possible without the support and encouragement from others, and these brief words of recognition only skim the surface of my overwhelming thanks to everyone who helped me in the process.
First, a special thanks to the many business and training professionals who willingly shared their experiences, advice, and stories, including Carrie Addington, Nanci Appleman-Vassil, Scott Cooksey, Jessica DeCanio, Angelle Lafrance, Sardék Love, Maureen Orey, Howard Prager, Marion Schilcher, Nikki Ryan, Kathy Shurte, Bill Treasurer, Christie Ward, and Sharon Wingron, along with a few who chose to remain anonymous. (You know who you are!) I am appreciative to each one of them for their willingness to offer wisdom ...
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