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List of Figures
List of Tables
1 Two Views of ‘Human Error’
2 Containing Your Reactions to Failure
3 Doing a ‘Human Error’ Investigation
4 Explaining the Patterns of Breakdown
5 Understanding Your Accident Model
6 Creating an Effective Safety Department
7 Building a Safety Culture
8 Abandoning the Fallacy of a Quick Fix
Epilogue: Speaking for the Dead