November 2017
Beginner to intermediate
248 pages
6h 50m
English
Content preview from The Field Guide to Understanding 'Human Error', 3rd Edition
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
So, what went wrong? What patterns can you identify in your data? This chapter introduces some human performance issues that could guide you:
• cognitive fixation;
• plan continuation;
• fatigue;
• buggy or inert knowledge;
• new technology and computerization;
• procedural adaptations;
It then discusses the currently popular use of “loss of situation awareness” and “complacency” as supposed explanations for ‘human error.’ The advice of the field guide is very simple: don’t use these things. It will explain why.
Of course, the results of a ‘human error’ analysis may remain infinitely negotiable and never become entirely certain. In a ‘human error’ analysis, the data we have available about what people ...
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