INDEX

Abu Ghraib prison, 32

Agre-Kippenhan, Susan, 121

Amazon, as e-tailing innovator, 11

“Analogous Experts” (Synectics), 111

Andersen, Hans Christian, 61

Andrews, Frank, 70

Armstrong-Smith, 69–70

Asch, Solomon, 30, 31

group conformity experiment, 30–31

Asda (UK supermarket), 167

associations, unexpected, 80–82

Assumptions and Constraints Box, 174

Reverse Constraints Exercise, 176–178

Audia, Pino G., 186

Ausmelt, 69

authority

“captainitis,” 49

failure to question, 48–49

influence on employees, 49, 51

Milgram experiment, 50

Ayres, Ian, 158–159

Barton, Michelle, 151

Baumol, William J., 2

Bay of Pigs, as Groupthink example, 25–27

Beane, Billy, 181–183

best-known methods (BKMs), 46, 92

Big Bang approach, to problem definition

Asteroid example, ...

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