INDEX
Abu Ghraib prison, 32
Agre-Kippenhan, Susan, 121
Amazon, as e-tailing innovator, 11
“Analogous Experts” (Synectics), 111
Andersen, Hans Christian, 61
Andrews, Frank, 70
Armstrong-Smith, 69–70
group conformity experiment, 30–31
Asda (UK supermarket), 167
associations, unexpected, 80–82
Assumptions and Constraints Box, 174
Reverse Constraints Exercise, 176–178
Audia, Pino G., 186
Ausmelt, 69
authority
“captainitis,” 49
failure to question, 48–49
influence on employees, 49, 51
Milgram experiment, 50
Ayres, Ian, 158–159
Barton, Michelle, 151
Baumol, William J., 2
Bay of Pigs, as Groupthink example, 25–27
Beane, Billy, 181–183
best-known methods (BKMs), 46, 92
Big Bang approach, to problem definition
Asteroid example, ...
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