CHAPTER FOUR

The Power of People

Raise Your Game, Raise the Game of Others

Rajiv had just come from a one-on-one meeting with his boss, where he learned he’d been promoted to EVP of operations. The plan was to merge two functional areas of the organization, which would substantially increase the number of Rajiv’s direct reports, including a group whose responsibilities weren’t in his current realm of expertise. Rajiv had been working toward an executive-level role for years, and he and I had both assumed that when this day arrived, it would be one of celebration. But rather than being excited and happy, the first thought that popped into Rajiv’s head was, how am I going to be able to do all of this?

Rajiv was a talented and self-aware leader. ...

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