The Leadership House

CHAPTER 3THE LEADERSHIP DRAMA TRIANGLE

“The leaders who work most effectively, it seems to me, never say ‘I’. And that's not because they have trained themselves not to say ‘I’. They don't think ‘I’. They think ‘we’; they think ‘team’. They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but ‘we’ gets the credit.”

—Peter Drucker

“Okay, Sophia. We've got nothing else to do in here, so here's my elevator pitch.” Felix brushed his fingers through his blond hair. He immediately took on a professional stance; he knew that proper posture is of critical importance for a great pitch, and that body language, when properly used, could be a key to greater success. Felix stood tall and took up some extra space to nonverbally display confidence; he knew all the tricks. He widened his stance, relaxed his knees, centered his weight in his lower body, and held his arms at waist level. His green eyes looked into Sophia's. Then, with an open‐armed gesture displaying the palms of his hands, he began.

“I'm Felix. I'm the founder of Digitally—written as DGTLY. In 2016, I founded DGTLY with the vision of enabling small‐ and medium‐sized businesses to use the same digital tools big enterprises use and can afford. The goal has always been to make small‐ and medium‐sized businesses, especially restaurants, more efficient. I started out selling digital tools that our customers could use to better forecast their cashflows. You know, many small‐ ...