August 2014
Intermediate to advanced
580 pages
22h 43m
English
Content preview from The Mind and Heart of the Negotiator, Sixth Edition
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Appendix 2 Nonverbal Communication and Lie Detection
The purpose of this appendix is to help you (a) be a better reader of nonverbal communication and (b) be a better sender of nonverbal communication.
What Are We Looking for in Nonverbal Communication?
Nonverbal communication is anything that is “not words.” Specifically, it includes the following:
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Vocal cues or paralinguistic cues. Paralinguistic cues include pauses, intonation, and fluency. Vocal cues such as tone and inflection, include speech volume, pace, and pitch.
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Facial expressions. These may be smiling, frowning, or expressing surprise.
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Eye contact. A high level of held gazing can be interpreted as a sign of liking or friendliness. However in other cultures, prolonged eye ...
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