The MSC Leader

Traditionally, workplace initiatives designed to increase engagement and productivity are focused on external satisfaction—things like bonuses, raises, funky office environments, free food, flex time, and the like. All of these can be great, but they’re short-term solutions. They work for a little while, but the effects wear off as people begin to take the money, titles, foosball tables, and free energy bars for granted. External initiatives and perks never truly motivate people for the long term. Instead, only internal drivers—such as meaningful engagement, connectedness, and feeling valued—can engage employees on the deeper level needed for long-term commitment and productivity.

When we spoke with Steven Worrall, managing ...

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