It was 3:15 A.M. when the hotel phone rang. It was Ulrich Hanson calling me from Dallas, Texas. I was in the United Kingdom and his early-morning call startled me.
“Keith, I’m sorry for calling you in the middle of the night,” Ulrich said. “I have an emergency, and I was afraid I would miss you if I waited until tomorrow.”
“That’s okay,” I said, struggling to wake from a deep sleep. “What can I do for you?”
“We’ve just received word that we’ve lost a very important strategic deal in Argentina,” he said, his voice tense and filled with stress. “Time is of the essence, and I want you to help us with a competitive ...