The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence

* The term “switchtasking” was coined by David Crenshaw in The Myth of Multitasking: How “Doing it All” Gets Nothing Done. New York: Jossey Bass (2008). Background tasking—such as watching TV while exercising—is indeed possible. But performing two activities that both require conscious attention is not possible.

* Japanese quality management professor Kaoru Ishikawa first identified the key concepts of Strategy Deployment in the 1950’s. Ishikawa, originator of the fishbone cause-and-effect diagram commonly used in root-cause analysis, also played a key role in viewing the worker as an expert with critical knowledge to the business. This thinking contributed to the Strategy Deployment methodology and to the Total Quality Management movement in ...