The Problem-Solving, Problem-Prevention, and Decision-Making Guide

Index

Page numbers followed by f and t indicate figures and tables, respectively.

A

Audits, 63, 72–74, 120, 190, 192

B

Backlogs, 122

Behaviors and personality traits, problem solvers, 2

Bottling company case (decision making)

background information, 203–204

decision, criteria for, 204–206

optional, 206

factors, 209

and implementing, 213–214

negative consequences, 209

options

evaluation, 207–208

implement, 214

potential, 207

risk assessment, 208–209

risk index, 210–211

satisfaction index, 210

total option score, 213

C

Catastrophic accidents, 181, 187, 188f

Causal chains, 54, 55f

of catastrophic accident, 188f

creating, 53

DFCs, 53–54

for mounting rail cracking, 152f

multiple stairstep, 26f, 27

problem-solving team, 54

single stairstep ...