2. Forming Teams and Discovering Purpose
Empowered cross-functional teams are the agile organization’s engines for creating customer value. Agile leaders play a critical role in creating the right conditions for these teams to take ownership. By enabling teams to form themselves, leaders set the tone and expectations for teams’ self-management and accountability.
Unfortunately, many traditional leaders send the wrong message from the start. They determine what the organization is going to deliver (their product or service), then decide the process by which the organization is going to deliver the product, and finally form teams to follow the predefined process to deliver the predefined product. The result is disengaged teams who passively follow ...
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