Chapter 6
A Head Fake
The phone call came in about 4:30
P.M. “This is Carlos
Lopez.”
“Are you the supervisor of Janice Rollins?”
“Yes,” Carlos said, thinking how strange that sounded
to him—being a supervisor.
The voice on the other end of the line was that of the
CEO from a client company. This CEO had asked JTS to
conduct a climate survey that included personal, anony-
mous interviews, and Janice had been assigned to the pro-
ject. According to the CEO’s version of the story, Janice
had said in the course of her interviews that she’d heard
some bad stuff about the CEO, and so had asked a par-
ticular interviewee to be as candid as possible. Unknown
to Janice, the person she’d said this to was the CEO’s
daughter, who had a different ...