The Trusted Leader: Understanding the Trust Triangle

Chapter 9

Setting the Record Straight

Janice had taken off the couple of days following the ses-

sion with Jim Talon. When she returned to work, Carlos

asked if she could meet with him in his office later in the

day. She came in to see him at about 4

P.M.

“You want to sit down?”

“I’m fine,” she said, her arms tightly hugging her body.

“Well, I’d like to start by apologizing,” Carlos said

with a strain in his voice. “I reacted—I overreacted—with-

out getting all the facts first. Mostly, I’m upset because I

didn’t give you the benefit of the doubt. I’m sorry for how

I acted and wanted to let you know.”

She didn’t say anything, but she released the tight

bear hug on herself.

Carlos filled the gap. “Look, I don’t expect you to for- ...