May 2010
Intermediate to advanced
139 pages
2h 29m
English
Content preview from The Trusted Leader: Understanding the Trust Triangle
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Chapter 19
At the Buzzer
Tony’s was crowded when the Coach arrived, and Carlos
was seated at their table.
“Hey, Carlos, good to see you. How’s it going?
With that, Carlos recounted his interviews with Jason
and then with Roy. He took his time to review the inter-
view details for the coach. And when he finished, the
Coach lifted his water glass and toasted Carlos, “Excellent
detective work, Carlos.”
“Actually, it was the leadership coaching you gave me
as much as anything.”
“How so?”
Carlos explained that by showing his team (Janice,
Roger and Mary) his Good Character through the five C’s,
he got their attention. After a rocky start, he’d been com-
pletely honest, communicated with them regularly to keep
everyone informed, showed ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.