October 2024
Beginner to intermediate
208 pages
2h 46m
English
book
The Year in Tech, 2025
by Harvard Business Review, Amy Webb, Elisa Farri, Gabriele Rosani, Alex Tapscott
Content preview from The Year in Tech, 2025
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1 ROBOTS ARE CHANGING THE FACE OF CUSTOMER SERVICE
by Alicia A. Grandey and Kayley Morris
In the Star Wars franchise, C-3PO is a protocol droid that serves on the front lines of galactic war, demonstrating advanced knowledge of etiquette across cultures and an ability to speak more than 7 million languages.
Though this depiction of a robot assistant is fiction, it’s not far from the robots that we see assisting on a different type of front line: the front lines of customer service. Robots like Hilton’s “Connie” and Softbank’s “Pepper,” though not quite as advanced, utilize their abilities in language and navigation to create better guest experiences in hotels, restaurants, and shops.
Maybe you think you haven’t interacted with a service ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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