October 2024
Beginner to intermediate
208 pages
2h 46m
English
by Amy Webb
Recently, the CEO of a prominent bank phoned me to discuss the promise of generative AI. We initially worked through scenarios to improve fraud detection and customer service, but with the ongoing spate of recent announcements, it was clear he had grander ambitions in mind. Like many industries, banking has a workforce problem: There is a discrepancy between the demand for skilled personnel and the supply of workers who are willing to return to an office and play by pre-Covid-19 rules.
Generative AI, he thought, might be a silver bullet of sorts. It could create cost savings and efficiencies through automation, but might these new tools also solve the talent shortage issue? ...
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