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The Year in Tech, 2025
book

The Year in Tech, 2025

by Harvard Business Review, Amy Webb, Elisa Farri, Gabriele Rosani, Alex Tapscott
October 2024
Beginner to intermediate
208 pages
2h 46m
English
Harvard Business Review Press
Content preview from The Year in Tech, 2025

9 GENERATIVE AI AND THE TRANSFORMATION OF KNOWLEDGE WORK

by Maryam Alavi and George Westerman

Generative AI tools have taken the world by storm. ChatGPT reached 100 million monthly users faster than any internet application in history. The potential benefits of efficiency and productivity gains for knowledge-intensive firms are clear, and companies in industries such as professional services, health care, and finance are investing billions in adopting the technologies.

But the benefits for individual knowledge workers can be less clear. When technology can do many tasks that only humans could do in the past, what does it mean for knowledge workers? Generative AI can and will automate some of the tasks of knowledge workers, but that doesn’t ...

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Publisher Resources

ISBN: 9781647829636