February 2024
Intermediate to advanced
244 pages
7h 28m
English
book
Transforming Leadership, Improving the Patient Experience
by Alan T. Belasen, Ph.D., Barry Eisenberg, Ph.D., Jill Borgos, Ph.D.
Content preview from Transforming Leadership, Improving the Patient Experience
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Acknowledgments
This book is the most recent of many projects that Alan and I have done together. He is as generous a collaborator as he is prolific, and it is always an absolute joy working with him. Bringing Jill onto this project added a dimension of expertise in nursing leadership that has been extraordinarily complementary. I am proud to call both friends as well as colleagues.
The healthcare world is indeed complex. But we have learned that when healthcare organizations genuinely and steadfastly place the patient at the center of their decision-making, quality of care improves. We sought to demonstrate that on every page in this book.
I am indebted to my wife, Dr. Amy Eisenberg, whose insights from her work with hospitals on patient satisfaction ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.