February 2024
Intermediate to advanced
244 pages
7h 28m
English
book
Transforming Leadership, Improving the Patient Experience
by Alan T. Belasen, Ph.D., Barry Eisenberg, Ph.D., Jill Borgos, Ph.D.
Content preview from Transforming Leadership, Improving the Patient Experience
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Chapter 10Conclusion: Leadership Practices to Improve the Patient Experience
This book began by highlighting a disconnect between how well healthcare leaders believe their organizations perform relative to the patient experience and what their patients report in surveys. We also sought to explain why this gap occurs and create a framework to help leaders narrow it. We have explored how the highest levels of leadership – including governance, senior management, and nursing executives – must assemble priorities within a highly layered landscape of stakeholder agendas with overlapping or even competing values.
The purpose of this final chapter is to demonstrate how the overlap component can prevail and most importantly, ...
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