CONCLUSION
We’ve covered a lot in this book. So as we conclude, let’s take a brisk walk back through the essentials of conducting a Truth Talk.
THE EIGHT STEPS TO A TRUTH TALK
The eight steps to a Truth Talk are as follows:
Step 1: Understand the Truth-Killers (or Why We Resist the Truth)
Step 2: Focus on the Facts
Step 3: Take Their Perspective
Step 4: Set Your Goals
Step 5: Start a Conversation, Not a Confrontation
Step 6: Create ...
Get Truth at Work: The Science of Delivering Tough Messages now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
