Notes
1As we define it, in general you are in the line if you make, sell, move, or market the products and services of the organization to outside customers; you have the direct authority to make final decisions; and you have a direct way to measure how you are doing with some form of revenue and costs. The most usual line functions are sales, manufacturing, distribution, operations, transportation, general management, and sometimes marketing and customer service, if they are responsible for a direct income stream and profit and loss. You are in staff if you count, track, design, write about, minister to, litigate over, strategize about, test, publicize, train for, promote, package, plan for, survey about, or in any other way service those line ...
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