Understanding Emotional Intelligence

Table of contents

1. Cover
2. Title
3. About the author
4. Acknowledgements
5. Introduction
6. part 1 Understand emotions
7. 1 Emotions and emotional intelligence
8. 2 How emotionally intelligent are you?
9. 3 Beliefs and assumptions about emotions
10. 4 Identify and understand emotions
11. 5 Nonverbal emotions
12. 6 Manage your emotions
13. 7 Manage other people’s emotions
14. part 2 Manage emotions
15. 8 Persuade and influence
16. 9 Delegate
17. 10 Cut your losses
18. 11 When you don’t like someone
19. 12 When you are angry
20. 13 The power of the positive
21. 14 Procrastination and guilt
22. 15 Give bad news
23. Conclusion
24. What did you think of this book?
25. References
26. Index
27. Advertisement
28. Imprint