About the Contributors
Carolynn Benson (Chapter 9) is a senior facilitator and consultant with O&A with extensive experience in the areas of internal consulting, client service, negotiating, presentation skills, corporate politics, and marketing. One of her key strengths is helping clients build a more consultative, client-focused culture. Before joining O&A, Carolynn worked for 17 years in high tech in a number of management, consulting, and sales and marketing capacities.
Charlie Duczakowski (Chapter 7) is a senior O&A facilitator and consultant who specializes in business requirements gathering and management, modeling, metrics, project management, and business process reengineering. He brings a unique blend of knowledge in the fields of system analysis and functional metrics, with a wealth of practical, hands-on experience in both writing and managing requirements. Before joining O&A, Charlie was a consultant for Capers Jones's Software Productivity Research. He also served as a director, business analyst and project manager, director of systems development, and director of relationship management and systems analysis at Fidelity Investments.
Kenneth Emery (Chapter 10) is a senior facilitator and consultant with O&A. He has been recognized as a highly skilled senior executive with strong strategic planning and change management experience in diverse industries. He has effectively leveraged IT to enable organizational growth, change, and profitability. Before joining O&A, ...
