April 2011
Intermediate to advanced
288 pages
6h 8m
English
Index
A
Acceptance (change emotional cycle)
Accommodators, style
Action examples
Action plans
initiatives
Active listeners, exchange
Active listening, importance
Adversarial relationships
Aggressive styles
Alliance partnership
Analogies, usage
And, term (impact)
Anecdotes, usage
Anger (change emotional cycle)
Announcing (magic word)
Appeal to a higher authority (bargaining tactic)
Applications development
grouping
Arrogance, absence
As-a-service computing models, proliferation
Asking mode
Attitude, importance
Audience profile
Autonomy, guarantee
Avoiders, style
Awareness programs, usage
B
Balancing act
Bargaining (change emotional cycle)
Bargaining (negotiation step)
components
situations
style, adjustment
tactics
Bargaining for Advantage (Shell)
Basic service level
Behavior, alteration
Benchmarks, usage
Best alternative to a negotiated agreement (BATNA)
Best practices
adoption
application
importance
usage
Big picture, plan/thought
Body language, adoption
Bottlenecks, impact
Bottom-line-oriented personality
Bowdoin College
change culture
change-positive organizations
momentum, support
resistance, overcoming
service
mindset introduction
problems
trust, impact
Brand recognition, usage
Breakout sessions, usage
Brown Bag Lunchtime Seminar
Budgets
constraints
silo-oriented attitudes
Burning platform, establishment
Business
acquisition
acuity, demonstration
acumen
cases, packaging
change
decisions
departments, IT help
direction, change
environment, understanding
financial/legal aspects ...
