book

User Acceptance Testing

by Brian Hambling, Pauline van Goethem

May 2013

Intermediate to advanced

226 pages

6h 13m

English

BCS, The Chartered Institute for IT

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What this book is aboutThe role of UATThe costs and benefits of UATThe value of UAT – the reasons we need to do itStakeholders – who this book is forHow to get the best from this bookChecklistsCase studies
What is UAT?Why test ISs?Business vulnerabilityThe UAT processFrom UAT to service deliveryUAT and contractsStakeholders in UATChapter summary
Business requirementsBusiness intent and user expectationsAcceptance criteriaThe requirement typesPrioritising business requirementsThe relationship between business requirements and UATThe relationship between development and UATScope of UATBuilding a test basis for UATChapter summary

What is testing?Test typesTesting processesTest-case design techniquesTesting approaches for UATReviewsChapter summary
Stakeholders and the UAT teamKey roles in a UAT teamCreating a successful teamTraining the teamUAT training contentThe team life cycleDealing with team conflictThe working environment and working patternsBasic disciplinesChapter summary
The IS life cycle as a series of transitionsPlanning for transitionsUAT as a transitional phaseUAT as an event and UAT as a processChapter summary
Deciding what we want to achieveAcceptance criteriaUAT objectivesEntry criteriaDefining the testing we will needCreating a test basis for UATSetting up the test management controlsChapter summary
The hierarchy of test designIdentifying test conditionsDesigning test casesDesigning test scriptsData creationChapter summary
The testing scheduleImplementing the test scheduleIdentifying progressThe status reportThe post-testing summaryChapter summary
How do we decide whether or not to accept a system?When the testing has to stopThe risk of releaseMeasuring the risk of releaseDefining and evaluating emergency-release criteriaDecision process for evaluating UAT resultsTest summary report conclusionsThe final release decisionChapter summary
Post-UAT reportingEnd-user trainingPreparing a roll-out strategyImplementationPost-implementation defect correctionsMeasuring business benefitsThe end of UAT?Chapter summary
Initiating the UAT project checklist (sponsor)Planning the UAT project checklist (UAT team leader)UAT test design checklistUAT test execution checklistUAT release decision checklistPost-UAT actions checklist
Chapter 1Chapter 2Chapter 3Chapter 4Chapter 5Chapter 6Chapter 7Chapter 8Chapter 9
The training processThe training consultant role

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AUTHORS

Pauline van Goethem is a freelance UAT and IT training consultant. She has 17 years’ experience of change management, testing and training, helping to deliver IT and change management projects in industries as diverse as financial services, energy and utilities and TV and social media. She is a certified tester and Scrum Master and has been employed as a project manager, business analyst, UA tester, UAT manager, end user trainer and UAT trainer. She started her own implementation support company in 2006, specialising in offering training and UAT consultancy and services. Pauline is a member of the International Software Testing Qualification Board (ISTQB) Glossary review team.

Brian Hambling has spent nearly 40 years in the IT industry ...